For the last four years, we’ve been requesting reviews for our business on our Google Business profile. We’ve only gotten five-star reviews, and today, we’re going to share the results of doing some sentiment analysis and looking for common themes on our reviews of our tree removal business.
Sentiment Analysis
We’ve gotten 66 five-star reviews, and the sentiment seems to be extremely positive:
- Responsiveness and speed were mentioned in 25 reviews
- Professionalism was mentioned in 45 reviews
- Our post-job cleanups were mentioned in 35 reviews
- Our safety and equipment were mentioned in 30 reviews
- Our value and fair pricing was in 20 reviews
- Our emergency response and storm damage service were in 10 reviews
- Veteran-owned/local/family-owned pride were mentioned in 6 reviews
Here are some of our favorite excerpts and themes:
Fast Response Matters
Multiple reviewers praised Expert Tree Service for showing up quickly with full crews ready to go:
“We had a tree fall on our house making a large hole in the roof… They rearranged their schedule, removed the tree, and expertly tarped the roof—all for a reasonable price.” – Todd M.
“They saved my kitten from a 60ft spruce tree today!” – Jessica S.
Unmatched Professionalism and Clean-Up
Customers have been blown away by our team’s care, precision and how the property was left spotless.
“If the FBI came to investigate, they wouldn’t know a tree crew had been here.” – Christopher D.
“They leaf-blowed the driveway as they left. That’s the kind of detail we’re talking about.” – K.M.
Honest Advice that Puts the Homeowner First
We don’t force anyone to do a bigger job than necessary. Several reviews note that our owner, Keith, talked them out of removing healthy trees and helped them prioritize safety and cost-effectiveness over unnecessary extra work.
“Keith guided us on which trees to trim and which to leave, leaving money on the table to do right by us.” – Michael C.
Family-Owned with Community Roots
We aren’t owned by some corporation with sales quotas. We are a multi-generation, veteran-led company.
“Keith is a veteran and a volunteer who stepped up during Hurricane Helene. This guy gets it.” – Jamie H.
“They even rescued a nest full of baby squirrels—no casualties!” – Brent V.
Affordable and Fair
Several customers mentioned our fair pricing.
“The price was HALF what another tree company quoted us.” – Jacqueline M.
“They did 8 trees in a single morning and left our lawn better than they found it. 10/10.” – Phil N.
Equipped for Challenging Jobs
We have the equipment on hand for both the smallest and biggest jobs imaginable.
“They brought in a $750,000 crane with THE CLAW. It looked like something out of a Transformer movie.” – Jamie H.
“They had to hike through the woods to reach our family cabin—and still finished the job perfectly.” – Eric E.
Real People, Real Respect
Reviewers consistently shout out Keith, Rachel, Kevin, and the rest of the crew by name, not just for being good at their jobs, but for being kind, honest, and easy to work with.
“From the first phone call to the last cut, I knew I hired the right professionals.” – Eric E.
“Rachel runs the show. Always pleasant, great communication.” – Multiple reviews
As you can imagine, these reviews are a two-way street. We love serving our customers, and they share the love in return. If you’re in need of tree services in the Hudson Valley and Catskills region, give us a call at (845) 331-6782.